MDI Global
Comprehensive Solutions

Our Services

Complete customer experience outsourcing solutions designed to scale your business and delight your customers

Core Services

Professional customer service solutions across all channels

Inbound Call Center
Professional customer service handling all your inbound calls with care and expertise
  • Customer Support & Help Desk
  • Order Processing & Tracking
  • Technical Support
  • Complaint Resolution
  • Product Information
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Outbound Sales
Drive revenue growth with our professional outbound sales and marketing teams
  • Lead Generation & Qualification
  • Appointment Setting
  • Sales Campaigns
  • Market Research
  • Customer Surveys
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Live Chat Support
Real-time customer support through live chat across your website and applications
  • Website Live Chat
  • Mobile App Support
  • Pre-sales Assistance
  • Technical Troubleshooting
  • Multilingual Support
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Technical Support
Specialized technical help desk services for software, hardware, and IT support
  • Level 1 & 2 Technical Support
  • Software Troubleshooting
  • Hardware Support
  • Remote Desktop Assistance
  • Ticket Management
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Back Office Support
Comprehensive administrative and data processing services to support your operations
  • Data Entry & Processing
  • Document Management
  • Email Management
  • CRM Management
  • Quality Assurance
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Analytics & Reporting
Comprehensive reporting and analytics to track performance and optimize operations
  • Real-time Dashboards
  • Performance Metrics
  • Custom Reports
  • Quality Monitoring
  • Trend Analysis
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Service Features

What makes our services stand out from the competition

24/7 Availability

Round-the-clock support across all time zones to serve your global customers

Multilingual Support

Native speakers in 25+ languages to serve your diverse customer base

Scalable Teams

Flexible capacity management to handle seasonal peaks and business growth

Ready to Get Started?

Let's discuss how our services can help transform your customer experience