About MDI Global
For over 15 years, we've been the trusted partner for businesses seeking exceptional customer experience outsourcing solutions. Our commitment to excellence has made us a leader in the industry.
To empower businesses by delivering exceptional customer experiences that drive growth, build loyalty, and create lasting relationships between our clients and their customers.
To be the global leader in customer experience outsourcing, setting the standard for innovation, quality, and reliability in every interaction we manage.
Our Story
Founded in 2008 by industry veterans with a vision to revolutionize customer service outsourcing, MDI Global began as a small team of passionate professionals dedicated to excellence.
Over the years, we've grown from a startup to a global leader, serving over 500 companies across various industries. Our success is built on three core principles: quality, innovation, and customer-centricity.
Today, we operate state-of-the-art facilities across multiple locations, employ thousands of skilled professionals, and handle millions of customer interactions monthly while maintaining our commitment to personalized service.
Leadership Team
Meet the experienced professionals leading our organization
20+ years in customer service industry. Former VP at Fortune 500 company. MBA from Harvard Business School.
15+ years in technology leadership. Expert in AI and automation. MS in Computer Science from MIT.
18+ years in operations management. Lean Six Sigma Black Belt. Expert in process optimization.
Our Core Values
The principles that guide everything we do
Excellence
We strive for perfection in every customer interaction
Integrity
Honest, transparent relationships with clients and employees
Innovation
Continuously improving through technology and best practices
Partnership
Building long-term relationships based on mutual success