MDI Global
Industry Expertise

Industries We Serve

Deep industry knowledge and specialized solutions across multiple sectors, delivering exceptional customer experiences tailored to your market

Our Industry Expertise

Specialized knowledge and proven solutions across diverse industries

Healthcare
HIPAA-compliant customer service for healthcare providers, medical practices, and health insurance companies
  • Patient appointment scheduling
  • Insurance verification & claims
  • Medical billing support
  • HIPAA compliance & security
  • Telehealth support
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E-commerce & Retail
Complete customer support for online retailers, marketplaces, and brick-and-mortar stores
  • Order processing & tracking
  • Returns & refund management
  • Product information & support
  • Live chat & social media
  • Inventory management
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Financial Services
Secure, compliant customer service for banks, credit unions, insurance companies, and fintech
  • Account management & support
  • Fraud prevention & security
  • Claims processing
  • Regulatory compliance
  • Loan & mortgage support
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Technology & SaaS
Technical support and customer success for software companies, SaaS platforms, and tech startups
  • Technical troubleshooting
  • Software implementation
  • User onboarding & training
  • API & integration support
  • Customer success management
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Travel & Hospitality
Customer service for airlines, hotels, travel agencies, and hospitality businesses
  • Booking & reservation management
  • Travel assistance & support
  • Cancellation & refund processing
  • Multilingual support
  • Emergency assistance
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Education
Student support services for universities, online learning platforms, and educational institutions
  • Student enrollment support
  • Academic assistance
  • Technical support for LMS
  • Financial aid guidance
  • Alumni services
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Deep Industry Knowledge

Our industry-specific expertise ensures that we understand your unique challenges, regulatory requirements, and customer expectations.

Compliance & Regulations

Full compliance with industry-specific regulations including HIPAA, PCI-DSS, SOX, and GDPR.

Specialized Training

Industry-specific training programs ensure our agents understand your business and terminology.

Custom Workflows

Tailored processes and workflows designed specifically for your industry requirements.

Industries we serve

Industry Success Stories

Real results from real clients across different industries

45%
Reduction in patient wait times for a major healthcare network
300%
Increase in sales conversion for an e-commerce retailer
92%
Customer satisfaction rate for a fintech startup

Ready to Transform Your Industry Presence?

Let's discuss how our industry-specific expertise can help your business excel